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January 5, 2021 By Dionne Mischler

SalesClass.ai is now an OPEN platform

Thanks to our generous community and sponsors, SalesClass.ai is now an open platform and available to all. What does this mean for you? Well, now you can access 2000+ videos and pieces of content to accelerate your learning, earning, and growing in and through 2021 and beyond. Subscribe and get started here. There is a […]

Filed Under: global inside sales, inside sales leadership, mindset, sales enablement, sales training

January 4, 2021 By Dionne Mischler

Living your best life

Are you? It sounds so cliché to think and ask that question. A little background about me, the last 2+ years haven’t really allowed me to even think that way. And as someone with a pretty futuristic time horizon, having my decision making and time horizon shrunk into ~6 month increments was absolutely excruciating. Through […]

Filed Under: mindset

November 2, 2020 By Dionne Mischler

Knowledge Worker v. Line Worker

There is a distinct difference between the two. There’s also a distinct difference between knowledge work and line work. I think this was called out very well and articulated nicely in the Masters of Scale Rapid Response podcast with Diane Hoskins, Co-CEO of Gensler. The podcast is titled: Healthy Offices and the Myth of Remote-Work […]

Filed Under: global inside sales, leadership, mindset, time

October 26, 2020 By Dionne Mischler

It has to work for everyone

I’m not talking about individualism or relativism. I’m talking about solutions that allow everyone to be their best. Operate at a high level. Minimize finger pointing and the blame game. (You spell blame: b-lame.) Does your org have systems in place that allow for everyone to be their best. Here’s a question to jump start […]

Filed Under: global inside sales, inside sales leadership, leadership, mindset

October 19, 2020 By Dionne Mischler

Pack your patience

Was the best advice from a friend of mine for my first international trip. And boy, she was spot on. Nothing, and I mean nothing, happened at a rapid pace. It was different and ultimately very nice. That advice is best also to cascade to learning something new. Teaching something new. There will be mistakes. […]

Filed Under: global inside sales, mindset

October 12, 2020 By Dionne Mischler

$ for eyeballs

Is what happens when an executive team unfamiliar with the work it takes to start, maintain, and grow an Inside Sales team get the numbers on a high performing Inside Sales team. The COS is better. The ROI is better. In some cases, the customer experience is better. The activity is higher. The accountability loops […]

Filed Under: global inside sales, mindset

October 5, 2020 By Dionne Mischler

Takes longer than you think

Starting is easy. All projects require more effort than we think. And they take longer than we think they will. That’s because we’re optimistic, which is a good thing. I get asked questions daily about standing up an Inside Sales team or Digital Transformation or shifting to a 21st century mindset and my response is […]

Filed Under: global inside sales, mindset

September 28, 2020 By Dionne Mischler

Requires more effort than you think

After the start because that’s when the details emerge. The “oh crap” moments, the sleepless nights, the “how did we miss that?”, “I’ll get on that right away”. Then the divergence of important verses urgent items listed on the punch list. Starting is easy. Consistency is hard. That’s why it’s such a highly prized trait. […]

Filed Under: mindset

September 22, 2020 By Dionne Mischler

Starting is easy

Because everyone is excited to build! There’s a rush of adrenaline, endorphins, the need to achieve. Who’s excited after the launch? After the big reveal? After the IPO? Probably not the same crew who built. Be sure you’ve got the right team in place for each phase of your journey. And the right motivations in […]

Filed Under: global inside sales, mindset

September 14, 2020 By Dionne Mischler

You’re not the only one

And we get into trouble when we think we’re the only one. When we’ve got the market cornered on the good, the bad, and the ugly. When we think we’re the only one, we run the risk of pride or a pity-party. Neither are ideal nor optimal for us to be better humans. We’re better […]

Filed Under: global inside sales, mindset

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